1First login

Once your access request has been approved and your account created, you will receive our welcome email.
Follow the link to set your own password via the password reset process.

2Navigation / Products selection

aCategory navigation

Search for your products by category or subcategory

For example here, category Collectibles :

You can then filter within the category or subcategory.

bFilters within categories

• Availability
• Manufacturer
• Universe
• License

cPlanning Category — Pre-orders

Track our incoming stock with our monthly arrivals schedule.

You will find the list of upcoming products, sorted by month, with the same filtering options as well as the expected delivery date.
These dates are given as an indication only: there may be delays as well as early arrivals.

The products concerned will carry the label « Waiting list » as shown below

By pre-ordering these products, you secure your spot in an upcoming delivery.

dArrivals

In this category, you will find the list of products still available following the latest arrivals.

3Cart validation

You will build your carts with items that are available and/or on pre-order.
It is important to complete the cart validation process fully so that we can enter your order into our system.

4Shipping / Invoicing

Following your orders, we secure the in-stock merchandise for you and record your pre-orders. Pre-ordered quantities will be allocated to you upon their arrival at our warehouse.

Unless alternative arrangements have been made with your sales representative, as soon as your account reaches the free-shipping threshold, we prepare the merchandise for shipment.

aFree shipping threshold

In your account, under the « ready to go » section, the portal displays the amount remaining to reach free shipping.

This information is automatically updated the day after a product is added or removed.
The removal of an ordered item must be justified and requested through your sales representative.

The list of free-shipping thresholds: Link to free-shipping page

bInvoicing

Unless alternative arrangements have been made with your sales representative, invoice payment is required before the merchandise is shipped.

Your invoices are available in your "My account" section.

cOrder tracking

You will always receive tracking information directly from the carrier.
If you do not receive it, please let us know.

5"My account" Section

Overview of the sections

• My Profile : to access personal information and change your account password
• My alerts : this includes all products added to the alert list for a restock notification
• My Favorites : this includes all products added to favorites
• On order : this includes all ordered items, whether in stock or not, i.e. your unavailable and available backorders
• Backorder : all items on backorder that are not yet available
• Ready to go : all backordered items that are available and ready to ship
• Shipped : all items already shipped and invoiced
• Order history and details : find the complete history of your online orders
• My invoices : find all your invoices in PDF format
• My saved carts : find your saved carts in order to validate them
• Addresses : your billing and delivery addresses for all your orders — to change them, please contact the sales department
• Quick order by reference : allows you to place an order quickly by entering only the references and quantities.